FAQs
Welcome to the Olulu FAQs page! 🌟 We're here to make your shopping experience as smooth as possible. Whether you have questions about your order, our products, or anything else, you’ve come to the right place. If you still need help, don’t hesitate to contact us at support@olulu.com. 😊
1. What are your shipping times? 🚚
- Within the United States 🇺🇸: Orders typically arrive within 3 to 5 business days.
- International Shipping 🌍: International orders usually take 7 to 15 business days. Please note that customs fees and import duties may apply depending on your location. 🌏
2. How do I track my order? 📦
Once your order has shipped, you’ll receive a confirmation email with a tracking number. Click the link in the email to view the status of your order and see when it will arrive. 📧
3. What is your return policy? 🔄
We want you to be thrilled with your purchase! If you’re not satisfied, you can return or exchange items within 30 days of delivery. Items must be in their original condition—unworn, unwashed, and with all tags attached. For more details, check out our Shipping & Returns page.
4. How do I return or exchange an item? 🛍️
- Step 1: Email us at support@olulu.com with your order number and reason for return or exchange. 📩
- Step 2: Follow the instructions we’ll provide for sending your item back.
- Step 3: Once we receive the item, we’ll process your refund or exchange within 5-7 business days. 💳
5. Can I change or cancel my order after it’s been placed? 🕒
We process orders quickly, so if you need to make a change or cancel your order, contact us at support@olulu.com within 24 hours of placing your order. We’ll do our best to accommodate your request, but we can’t guarantee changes once the order is processed. 🔄
6. Do you offer gift cards? 🎁
Yes, we do! Our gift cards are perfect for treating someone special to the latest fashion. You can purchase them directly from our website. 💌
7. What payment methods do you accept? 💳
We accept all major credit cards (Visa, MasterCard, American Express) as well as PayPal, Apple Pay, Google Pay, and other secure payment methods to make your shopping experience as convenient as possible. 💰
8. Do you offer discounts or promotions? 🎉
We love offering our customers great deals! Subscribe to our newsletter and follow us on social media to be the first to know about sales, special promotions, and exclusive discounts. 📬
9. How can I contact customer service? 📞
If you have any questions or need assistance, please reach out to us at support@olulu.com. Our customer service team aims to respond within 24 hours. 🙌
10. How do I find the right size? 📏
Check out our Size Guide available on each product page for detailed measurements and fit information. If you’re between sizes or need further assistance, feel free to contact us, and we’ll help you find the perfect fit! 👗
Still have questions? 🤔 No problem! Drop us a line at support@olulu.com, and we’ll be happy to assist you. Thank you for shopping with Olulu. We hope you enjoy your new fashion finds! 🌟