Shipping & Returns

Welcome to Olulu's Shipping & Returns page! 🌟 We want to make sure you’re completely satisfied with your fashion finds, so here’s everything you need to know about our shipping and return policies. If you have any questions or need assistance, don’t hesitate to reach out to us at support@olulu.com. We’re here to help! 😊

📦 Shipping Information

Your new wardrobe favorites are just a few clicks away! Here’s what you need to know about getting your order delivered:

  • Within the United States 🇺🇸: We offer fast shipping, with orders typically arriving within 3 to 5 business days. Perfect for when you need that new outfit ASAP! 🎉

  • International Shipping 🌍: We love sending fashion worldwide! International orders usually take between 7 to 15 business days to reach you. Please note that customs fees and import duties may apply, depending on your location. 🌏

🛍️ How to Track Your Order

Once your order is on its way, you’ll receive a confirmation email with a tracking number. You can use this number to check the status of your shipment and see when your fabulous new clothes will arrive! 📧

🔄 Return & Exchange Policy

We want you to love your Olulu purchase! If you’re not completely satisfied, here’s how you can make a return or exchange:

  • Return Window ⏳: You have 30 days from the date of delivery to return or exchange your items. We ask that the items be in their original condition — unworn, unwashed, and with all tags attached.

  • Return Process 📝: Simply email us at support@olulu.com with your order number and reason for return. We’ll provide you with instructions on how to send your items back. Once we receive your return, we’ll process your refund or exchange within 5-7 business days.

  • Exchanges 🔄: If you’d like to swap your item for a different size or color, let us know, and we’ll arrange it for you! Just follow the same return process and specify your exchange request.

💬 Need Assistance?

Our customer support team is here for you! If you have any questions or need help with returns, exchanges, or anything else, drop us an email at support@olulu.com. We aim to respond within 24 hours. 📞

Thank You for Shopping with Us! 💖

Thank you for choosing Olulu. We’re thrilled to be a part of your fashion journey and can’t wait for you to enjoy your new wardrobe pieces. Happy shopping and even happier returns! 🌟